If you vary your bets, then the dealer and pit supervisor put their heads together to estimate your average bet.Īssume you’re playing blackjack at a full seven-player table, playing an average of 60 hands per hour. If you bet a flat $10 a hand, entering your average bet is easy. On a table game, your average bet, the length of time you play and the number of bets per hour yield an approximate total wager. The goal is to encourage you to come back for more, so comps will be awarded even if you’ve had a big win. Operators understand that you’re going to win sometimes and lose more than the average sometimes, but the more you play the closer you’ll come to the averages determined by the odds of the game. On that basis, they decide how much to offer you in comps.Īctual wins and losses are less important in comps formulas than expected averages.

Once casinos know how much you’ve wagered and how long you’ve played, they can calculate an average loss. Casinos can get an exact count on your bets on tables that use electronic betting pads instead of chips, such as Rapid Roulette. It’s less precise than on slots, where it’s easy to track your exact wagers, but casinos are continually looking for ways to make the tracking more precise. When you leave, the amount you cash out also is recorded. Your buy-ins are keyed into a computer, and the dealer and supervisor put their heads together to enter your average bet. When using your players club card while playing, the casino will track your play to give you comp benefitsĪt table games, you typically give your card to the dealer, who either runs it through a reader or gives to a supervisor to run through a reader in the pit. When you play electronic games such as slots or video poker, you slide your card into a magnetic reader and it tracks your bets. So when you enroll, you are given a plastic card with your membership number and a magnetic stripe. To give you rewards, the casino needs to know who you are and how much you wager.

If you want comps, you must start by enrolling in the casino’s player rewards club. It’s through these systems that casinos reward players with a percentage of their play in cash or free play, or award comps such as meals, free or discounted hotel rooms, show tickets, gift shop discounts and more. One tool for encouraging brand loyalty is the player rewards system. How do casinos get you to come back again and again? After all, every operator has access to the same games, though they may choose versions with higher or lower house edges. Brand loyalty is as important to casinos as it is to any company selling laundry detergent, fast food, financial services or anything else.

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